Return and Shipping Policies

Dear valued customer,

First of all thanks for your business and continuous support.

For your convenience please find enclosed your Invoice Remit your Invoice payment as per your terms. Please carefully check your Invoice for the accuracy of your order.

Please do not hesitate to contact us should you have any questions or concerns regarding your account.

Please refer to our Order Policy below upon placing your order for valuable information.

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Deliveries & Pickups: Champion Flooring Distributors and Building Products LLC. d/b/a Champion Building Products, from now on CBP, is restricted to curbside delivery only. Please refer to our delivery service policy upon placing your order. Any claims for shortage or damages must be made and noted on the delivery ticket at the time of delivery. No claims will be allowed after the order has been delivered or picked up and signed for. The buyer is solely responsible for loading and securing product in/on the vehicle in the assigned Pickup area. CBP, when staffing allows, may but is not obligated to, assist with loading. Buyer release, waive and discharge CBP and its employees for any and all liability for, damage, cost, expense or any other loss that may occur during the pick-up or delivery of sold materials.

Installation & Measurements: The Buyer is responsible for the final inspection. Per instructions, the product must be fully acclimated. Although CBP may recommend products, the buyer is ultimately responsible for ensuring products are appropriate with job site conditions.  CBP does not perform installations and is not responsible for any and all measurements and quantities. 

Warranty: Only for products sold with the manufacturer’s warranty, CBP may at its discretion resolve a claim for a manufacturer’s defect by providing replacement products and should not be liable, and the buyer waives any claim for damages related to CBP sale of any product.

Returns & Exchanges: No returns after 30 days. A restocking fee will be applied as follows: 15% on stocking moldings, 25% on stocking flooring and accessories.

No returns are accepted on glue or any type of adhesive products. No refunds or returns on special orders. Exchanges are permitted within 10 days, with the customer to pay all FOB Shipping charges involved. Product has to be in the original condition.  No damaged or opened boxes will be accepted.

Best Regards,

Customer Service Dept.

Champion Building Products